my grand mother have a flight from Ecuador two/18/16 (halt in Miami)in route to Big apple,when she was waiting to obtain her baggage what a surprise she received!!her baggage was damaged and any person inside steal some great that was inside,also the zipper was violated(broken)she misplaced in items that she deliver it to my household While using the Expense about $350 when she educated what comes about in AA counter in JFK NY they made available to replaced her fresh baggage with an applied and aged 1 that appears like they pick up from the garbage!!.also they claimed that to repair requires about 4 weeks!
I even tried out calling on the telephone and bought nowhere; all I could hear is often a recurrent information and Once i request to speak to consumer relations, I might get hold up on.
I are actually an AA consumer for over 25 several years. Your service has become disappointing to state the minimum. It is in all regions of service from check in to , tavel to baggage dealing with.
Their service has been horrendous. Just after I failed to capture a connecting flight to my grandmother’s funeral simply because they only experienced just one mechanic in your entire airport, they agreed to purchase my hotel expenses. Having said that, it took them three months to acquire back to me, and by the time I got the Verify, it had by now been cancelled.
We boarded the airplane and there have been two awesome gentlemen attendants. They served just one spherical of drinks very quickly and under no circumstances came back around and questioned if we would have liked anything else to drink.
We will not fly American Airways ever yet again, and neither will my family and friends. they can drop a good deal more than the $863 he shown.
I used to be distressed through the function — I'd prescription drugs in that baggage, and was most anxious about obtaining it delivered.
I come across it awful to get my baggage go missing in Miami on the two leaving and returning flights. I count on to get contacted immediately on how we will arrive at an agreement about this. I will be performing a adhere to up.
On 7/19/2013 I flew by way of American airlines from Columbus Ohio to Las Vegas Nevada. We experienced a layover in Dallas Tx, at your Fort Value airport. I'd the worst working experience I've at any time experienced Together with the American Airways Associates there and when I called purchaser service they ended up no help either. Very first, a single of your respective representatives sent us to the wrong gate; I needed to inquire a representative the place our flight could be departing from for the reason that a gate number was not on my boarding pass. We went for the gate instructed and ended up sent to the incorrect gate, considering the fact that we were being at the wrong gate we didn't hear our departing flight information and facts causing us to pass up our flight. We went to your counter requesting a standing of our flight simply because we experienced listened to almost nothing, a single AA attendant at the station was not willing to glance anything at all up simply because she was typing or performing something else. I spelled out to her that it had been significant simply because we could pass up our flight. She didn’t care. Regardless that there was an extended line of men and women waiting around to talk to the one AA rep readily available. I waited in line for so long as I could, I then noticed an AA agent strolling by and I finished her for help, she explained there was absolutely nothing she could do and sent us to a different AA desk. We went to that desk and we were instructed our airplane was suitable there outside on the point of just take off Which they'd not let us to the plane because if they called the AA Associates within the aircraft and talk to them to look forward to us it helps make Most people outrageous?
I'm sorry to say that our expertise in the AA counter in Newark was a lot less than stellar – Of The 2 buyer service reps on the counter helping travellers checking in, just one devoted her time for you to ONLY Top notch travellers, and the other female seemed to do as tiny as you possibly can – as well busy stressing about what Everybody else was doing – all other than what she may very well be undertaking! As the line grew longer, the much less interested she became, and her attitude was horrific – It took us significantly less time to get into the Airport than it did standing in line to check in! (over an hour with only four individuals in front of us). By the point we stepped up on the counter – a whole new representative received on board – we needed to “quiet ourselves down†– it is possible to picture how the other forty or so men and women started to feel guiding us! While you continually try to tell us, you “care†about the passenger, and this person could use a little Mindset adjustment – or obtain her A different situation!
I'd some exceptionally constructive advice to provide them with to stay away from this in the future, but was not able to ascertain connection with them.
I know the way difficult airline personnel get the job done. I are already a frequent flyer Considering that the The usa West days. I'm the initial to supply the “task nicely accomplished†Coupon codes to attendants on flights, and, I treat Everybody with utmost regard.
I'm at this time over a flight from JFK to LAX on American Airways (flight 0019) and was Exceptionally frustrated which i Virtually missed the flight due to extraordinarily LONG traces to get by security. For my 11:00 combat, I arrived with the airport at 9:forty five — pleased to obtain an abundance of the perfect time to get to my gate, or so I believed; I scarcely manufactured it within the flight and I have a peek at this website used to be the last one from the door without having time to get water or make use of the restroom.
My family just traveled from Boston MA to Charlotte NC and had a Awful expertise boarding the airplane. Both of those my children have disabilities and we had been manufactured to board the aircraft very last. I am not pleased with how your airline treats little ones with disabilities. A policy change really should be designed.